DELIVERY/SHIPPING & RETURNS
DELIVERY/SHIPPING: We ship internationally with standard and express options.
UK DELIVERY TIMES & PRICES: - Shipping times are estimated guidelines only, provided by Royal Mail and during peak and holiday seasons these may change slightly.
- UK Orders over £50 = FREE STANDARD DELIVERY -Takes 4-7 working days.
- UK Orders under £20 = £4 Royal Mail 1st class post no signature required -Takes 1-2 working days
- UK Orders over £20 = £4.90 1st Class Signed For -Takes 1-2 working days
- £8.95 Next Working Day (After make time) - Recommended for higher value items.
INTERNATIONAL DELIVERY TIMES INCLUDING USA/AUSTRALIA/CANADA/REST OF THE WORLD:
Parcels usually take 8-14 calendar days to arrive after being shipped (average is 9 days) and shipping will be calculated based on weight at the checkout page.
- All orders are shipped with tracking
- Prices are calculated at check out and start from £8 depending on the weight and size of your order.
- Express shipping starts at £25 delivering within 2-7 days
If you are a buyer from Europe, please note that you can purchase the same items from our Etsy store www.etsy.com/uk/shop/IndigoArtisans
*PLEASE NOTE THAT DELIVERY TO EUROPE MAY INCUR CUSTOMS CHARGES ON ARRIVAL DUE TO BREXIT AND THIS WILL VARY FROM COUNTRY TO COUNTRY*
EXPEDITED INTERNATIONAL SHIPPING:
You can upgrade to Express International Shipping which delivers worldwide within 2-7 business days after posting
Feel free to reach out if you are unsure or wish to double check.
A telephone contact number is also required to go on the package for the courier, please ensure you provide this information when you checkout to avoid any delays in shipping your order.
RUSH ORDERS are possible but please contact us before placing your order to confirm whether this can be accommodated. During peak times and the Holiday/Christmas season, rush orders may not be possible. If in doubt, please get in touch so that you are not disappointed.
- As a buyer, you are responsible for paying any customs charges, import duties, taxes and handling fees that may be charged.
-Though it is very uncommon in our experience, on very rare occasions it is possible for packages to be held up in customs for several weeks. We cannot be held responsible for delays due to customs as this is entirely out of our control.
-Please reach out and contact us if you have any questions before ordering.
TRACKING YOUR PACKAGE:
-Once your item has been shipped, you will receive an automatic email informing you of the tracking number if one is available.
-You can track your package on royalmail.com or their partner service once it's reached your destination country.
-If you have any problems or need our help with anything, feel free to reach out to us via email or our contact page.
-If you need to provide a different address to ship to than the one you provided at checkout, send us an email to update us of the new shipping address.
-If your package has been shipped already and you need to change the address, unfortunately it is too late. Please contact us to see how we can resolve this issue.
PROCESSING TIME/MAKING TIME: This is the time we need to make your order
7 DAYS BEFORE THEY ARE SHIPPED
-Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
ADDITIONAL NON RETURNABLE ITEMS:
-Items with monograms, dedication pages and any other of our personalisation options.
-Books with obvious signs of use
-To complete your return, we require a receipt or proof of purchase.
PARTIAL REFUNDS:-There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery
REFUNDS (IF APPLICABLE):
-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of being approved.
LATE OR MISSING REFUNDS (IF APPLICABLE):
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE ITEMS (IF APPLICABLE):
-Only regular priced non personalised items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE):
-We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org so we can review your request.
To return your product, you should mail your product to: Indigo Artisans, 9 GOTHAM STREET, LEICESTER, LE2 0NA, United Kingdom
-You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
-Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
-If you are shipping an item over £75, please use a trackable shipping service or purchase shipping insurance as your proof of postage and delivery. We don’t guarantee that we will receive your returned item.