DELIVERY/SHIPPING & RETURNS
CURRENT LEAD TIME: 1–2 weeks before shipping on most items. Giant Books: 2–3 weeks. Need it sooner? Get in touch and I'll do my best.
UK DELIVERY
- Free standard delivery on orders over £50 — 4–7 working days
- Next Working Day by 1pm — upgrade available at checkout
- 1st Class Signed For — 1–2 working days
USA SHIPPING
As of 2025, all US imports are subject to duties and taxes regardless of order value. Duties and import taxes are calculated and collected at checkout — you will not be charged again at delivery. All US orders ship on a Delivered Duty Paid (DDP) basis.
Remote area surcharges: Occasionally orders from remote US locations incur an additional carrier surcharge. I'll contact you with the amount before making your item.
INTERNATIONAL DELIVERY
Parcels typically arrive 8–14 calendar days after dispatch. Shipping is calculated by weight at checkout, starting from £13. Express shipping (2–7 business days) starts from £30.
- All orders include tracking
- A telephone number is required for courier delivery — please include this at checkout
Europe: I am not currently shipping to EU countries. I do ship to Switzerland and Norway.
CUSTOMS (NON-US ORDERS)
For orders outside the US, you are responsible for any customs charges, import duties, and handling fees that may apply in your country. On rare occasions, packages may be held in customs — this is outside my control.
RUSH ORDERS
Rush orders may be possible — please contact me before placing your order to confirm. During peak and holiday seasons, rush orders may not be available.
TRACKING
Once shipped, you'll receive an email with your tracking number. Track via Royal Mail or DHL Express.
RETURNS
Returns accepted within 30 days of purchase if they are non personalised. Items must be unused, in original condition and packaging.
Non-returnable: Personalised items (monograms, dedication pages, etc.), items showing signs of use, gift cards, sale items.
To start a return, email info@indigo-artisans.com with your proof of purchase. Return shipping costs are your responsibility and are non-refundable. Use a tracked service for items over £75.
Return to: Indigo Artisans, 9 Gotham Street, Leicester, LE2 0NA, United Kingdom
REFUNDS
Once your return is received and inspected, I'll email you with the outcome. Approved refunds are processed within 7 days to your original payment method. For late or missing refunds, check with your bank first, then contact me at info@indigo-artisans.com.